Terms and Conditions
Article 1 – Scope – Acceptance by the Customer
The General Conditions of Sale give details of the conditions for orders, payment, delivery and any returns of
Products ordered by Customers acting in a non-professional capacity (hereinafter referred to as the “Customer”)
through the website www.parfumdempire.com.
The General Conditions of Sale are accessible at any time on the website www.parfumdempire.com.
The Customer declares that they have familiarized themselves with the General Conditions of Sale and have
accepted them by ticking the box “I accept the General Conditions of Sale” before initiating the procedure for an
online order. These General Conditions of Sale may be subject to amendments. The version applicable to the
Customer’s purchase shall be the version in force on the website at the date when the order is placed.
Article 2 – Product orders
Any order placed on the website www.parfumdempire.com constitutes a contract concluded remotely between the
Customer and the Parfum d’Empire e-boutique, and necessarily implies irrevocable acceptance by the Customer,
without restrictions or reserves, of the General Conditions of Sale.
The website www.parfumdempire.com presents the features of Products offered for sale to allow the Customer to
be informed about the Products that they wish to buy before placing an order. In particular, the website
www.parfumdempire.fr describes the specifications, illustrations and indications of Products’ dimensions or
capacity. The choice and purchase of a Product is placed under the sole responsibility of the Customer.
Photographs and graphics presented on the website www.parfumdempire.com have the purpose of illustrating the
Products offered for sale and are non-contractual. Customers are invited to consult the description for each
Product to obtain information concerning their properties and specific nature, particularly with regard to the
features and size that are required.
Product offers shall be construed as within the limits of available stocks. Indications concerning the availability of
Products are provided when the order is placed.
The sale shall only be considered as definitive after the sending by the Parfum d’Empire e-boutique to the
Customer of confirmation of acceptance of the order by email and after the full amount of the price has been
received and cashed by Parfum d’Empire e-boutique.
Customers may track their orders on the website www.parfumdempire.com and contact the Customer Service
Department for the website www.parfumdempire.fr on +33(0)1 42 27 11 69
Article 3 – Price and Terms of Payment
Prices are indicated in Euros on the www.parfumdempire.com website and include all taxes including VAT at the
rate applicable on the day of order.
These prices include any reductions granted by the Parfum d’Empire e-boutique.
Prices always exclude delivery charges. The Customer will be informed of the amount of delivery charges when
placing the order.
Products for sale are invoiced on the basis of the prices in force when the order is confirmed by the Customer.
The price indicated when the order is placed and in the order confirmation from the Parfum d’Empire e-boutique is
the definitive price. Product offers shall be valid as long as they are visible on the website, within the limits of
available stocks. The Parfum d’Empire e-boutique reserves the right to amend prices at any time.
When ordering, Customers are invited to ensure that the price of Products to which they are referring corresponds
to the price appearing on the updated page of the website www.parfumdempire.com and not on an outdated page
to which they might have had access by an Internet search in ‘cache’ mode.
Data communicated by the Customer and saved by the website www.parfumdempire. com when the order is
placed constitutes the proof of transactions between the Parfum d’Empire e-boutique and the Customer. After
validation of the order by the Customer, the Parfum d’Empire e-boutique will send a confirmation email to the
Customer to notify the Customer that the order has been recorded.
The price of Products purchased is to be paid cash in full on the day that the order is placed by the Customer.
The Parfum d’Empire e-boutique shall not be bound to carry out delivery of Products ordered by the Customer if
the price has not previously been paid in full. Ownership of Products is only transferred to the Customer after full
payment of the price by the latter.
Transfer of risks of loss and deterioration of the Products will be made when the Products are delivered and
accepted by the Customer.
Delivery charges are indicated on the website www.parfumdempire.com and are inclusive of all accessories
charges. These charges are to be paid by the Customer and will be billed in addition to the sale price of the
Products. Customers will be informed of delivery charges relating to their order before the order is definitively
recorded, and the Customer will be requested to pay the full amount of the purchase, including delivery charges.
Article 4 – Delivery
Products purchased by the Customer will be delivered within a maximum of thirty days from the day of order to
the address indicated by the Customer when the order was placed on the website www.parfumdempire.com. If
this period is exceeded and is not justified by a case of force majeure, the Customer may request termination of
the sale under the conditions described in Article L. 114-1 of the Consumer Code and obtain a refund of the sums
paid at the date of sale. Excepting specific cases or the unavailability of one or several Products, Products
ordered will be delivered in a single consignment. Deliveries will be made by an independent carrier.
The Parfum d’Empire e-boutique disclaims any liability and will not be held liable for any refund should an
inaccurate or incomplete address be supplied by the Customer.
Customers are bound to check the condition of Products delivered. Customers have a period of 2 months as from
delivery to lodge, by recorded delivery letter sent to Parfum d’Empire – Customer Service – PARFUM D’EMPIRE,
6 rue Barye, 75017 PARIS, FRANCE or by email to the following address: firstname.lastname@example.org, any
reserves or claims for non-compliance or obvious defect of Products delivered, with all supporting documents
related thereto. After this time and in the absence of having complied with these formalities, the Products will be
considered as compliant and exempt from any obvious defect, and no claims will be accepted by the Parfum
The Parfum d’Empire e-boutique will replace as soon as possible and at its own cost any Products delivered
where obvious defects or compliance issues have been duly proved by the Customer.
If a return is made following a delivery error, any Product non-compliant with the order must be returned, together
with the delivery note to PARFUM D’EMPIRE, 6 rue Barye, 75017 PARIS, FRANCE
The non-compliant Product will be refunded within 7 days as from the item’s return.
Costs of sending and return of non-compliant Products will be paid by the Parfum d’Empire e-boutique.
Article 5 – Right to retract
In accordance with the law, the Customer has a cooling-off period of 14 days as from the delivery of the Products
to return them to the Parfum d’Empire e-boutique for a refund.
Customers may return Products purchased within the above-mentioned period, the date appearing on the delivery
note acting as proof, subject to compliance with the following conditions:
– Products must be returned in their original condition and be complete, to allow for resale in new condition,
accompanied by the original return slip and by the original invoice.
– Products must be returned to the following address: PARFUM D’EMPIRE, Customer Service6 rue Barye, 75017
PARIS, FRANCE. The Parfum d’Empire e-boutique recommends that its Customers choose a tracking option for
the parcel in order to avoid any inconvenience, namely in the event of loss or theft of the Products during return
transport, and be able to justify their shipment.
– Sums paid by the Customer, including delivery charges, will be fully refunded, by bank transfer to the account
indicated for this purpose by the Customer, or by bank cheque within a maximum of 30 days from the exercising
of the right to retract. Charges for the return will be paid solely by the Customer.
– Customers may, if they so wish, where proposed by the Parfum d’Empire e-boutique, opt for another means of
refund, in the form of credit notes or vouchers in particular.
– In the event of partial return of Products, postage costs will not be refunded by the Parfum d’Empire e-boutique
since the customer has benefited from the delivery service for the items that have been kept, as delivery charges
do not change according to the volume that has been ordered.
– If Products are returned outside the period stated above, Customers will not be refunded and will be informed
that the Products will remain at their disposal at the warehouse for the period of 1 month. Upon request from the
Customer, Products may also be re-dispatched to them at the Customers’ expense.
Article 6 – Data protection
Customers are hereby informed that information relating to their orders is subject to automated data processing.
In application of Act 78-17 of 6 January 1978, you are reminded that personal data requested from the Customer
is required to process orders and is destined for internal use by the Parfum d’Empire e-boutique. This personal
data may nevertheless be sent to third parties, partners of the Parfum d’Empire e-boutique. Under the conditions
laid down by the law and the regulations in force, and since this information concerns them, customers have a
right of access, modification and correction in their “my account” area of the website. They also have a right to
oppose by contacting the Customer Service Department by telephone on +33(0)1 42 27 11 69 or by email sent to
This automated data processing has the purpose of defining a level of analysis of transactions and combating
bank card fraud. The Parfum d’empire e-boutique may request that customers provide supporting documents
(identity card in the name of the bearer of the card, proof of address, etc.). If a customer refuses to send these
documents or this information, the Parfum d’empire e-boutique will cancel the order and refund the Product.
Non-payment due to fraudulent use of a bank card and irregular or false declarations made by the Customer shall
lead to the details related to the order associated with the non-payment being listed on a payment irregularities
file managed by the Parfum d’empire e-boutique.
Article 7 – Intellectual property
All items on the website www.parfumdempire.com operated by Parfum d’Empire e-boutique are and shall remain
the exclusive intellectual property of the Parfum d’Empire e-boutique or its supplier.
Under no circumstances shall Customers or any other persons be authorized to reproduce, exploit, redistribute or
use in any way whatsoever, even partially, items from the website described hereinabove.
Company names, brands and distinctive signs concerning Products displayed on the website
www.parfumdempire.com are protected under brand law – the reproduction or representation of all or part of these
items is strictly prohibited.
Article 8 – Applicable law – Litigation
This contract is subject to French law.
Any dispute to which this contract could give rise, concerning its validity, interpretation, execution, termination, the
consequences and subsequent related issues will be submitted to the Courts having jurisdiction under the
conditions of common law.